Whether you need help tracking an active order, arranging mobile money payments, getting wholesale quotes for an event, or custom sourcing bridal fabrics, we are here to help.
Fill in the form below and our team will get back to you via email or phone within 2-4 business hours.
Frequently Asked Questions
Quick answers to common questions about shopping, payments, and delivery.
How do I pay with Mobile Money (MTN, Telecel, AT)?
You can pay seamlessly at checkout by sending Mobile Money to our verified House of Pinkett merchant number. After completing the transfer on your phone, simply enter the Mobile Money transaction reference number in the checkout reference field. Our system will immediately notify management to verify and process your delivery.
Where do you deliver and how long does it take?
We deliver nationwide across Ghana! In Greater Accra, standard deliveries typically arrive within 24–48 hours, with same-day express options available. For regional orders (Kumasi, Takoradi, Sunyani, Tamale, Cape Coast, Ho, etc.), delivery takes 2–4 business days via verified courier partners.
Do you offer wholesale discounts for event planners?
Yes! We provide tiered wholesale pricing on bulk orders for verified event decorators, wedding coordinators, and retailers. Products with wholesale eligibility display a wholesale tier button right on their product page. You can also contact our marketing desk for custom bulk contracts.
What is your return & exchange policy?
We take pride in our verified quality standards. If an item arrives damaged or incorrect, please notify our support team within 48 hours of delivery with photos of the package. We will promptly arrange a free replacement or exchange. Unused decor items in original packaging can be exchanged within 7 days.
Can you source specific decor items or fabrics not on the website?
Absolutely! If you have a specific bridal color theme, backdrop structure, or large quantity of specialized fabric in mind, send us photos and specifications through our contact form or WhatsApp desk. Our procurement specialists can source directly from top manufacturers.
