Privacy Policy & Data Protection

This Privacy Policy governs the manner in which House of Pinkett ("we", "us", "our", or "House of Pinkett Ghana") collects, uses, maintains, and discloses information gathered from users ("Customers", "You") of the houseofpinkettgh.com website, House of Pinkett Mobile Applications (iOS and Android), and associated customer assistance channels.

By accessing our digital storefront, creating a customer account, ordering event rentals or decor supplies, or downloading our mobile app, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree with any terms outlined here, please refrain from using our services.

We collect personal and technical information strictly necessary to process your decor orders, coordinate timely deliveries, provide customer support, and maintain platform security:

We process your personal data based on contractual necessity, legitimate business interests, and your explicit consent:

• Order Processing & Fulfillment: Receiving, preparing, packaging, and dispatching event decor items, rental equipment, fabrics, and home goods to your designated delivery location.
• Order Status Updates: Dispatching real-time notifications (SMS, email, and mobile push notifications) when your order is placed, verified, packed, out for delivery, or fulfilled.
• Payment Verification: Communicating with payment service providers (Paystack, MoMo gateways) to securely confirm that order settlements are complete.
• Customer Support: Addressing inquiries submitted via our Help Center form, telephone lines, and WhatsApp support.
• Platform Protection & Fraud Prevention: Protecting our platform and legitimate customers against fraudulent order placements, malicious bot intrusions, and unauthorized account access.

Financial security is paramount. House of Pinkett utilizes industry-standard, bank-grade encryption to protect every financial transaction.

For mobile money transactions across MTN Mobile Money, Telecel Cash, and AT Money:

• Direct Handset Authorization: When paying via MoMo, you authorize transactions directly on your personal phone via a secure USSD network prompt generated by the telecom operator.
• Zero PIN Disclosure: You never type your Mobile Money PIN on our website or mobile app. Your PIN remains entirely between your mobile handset and your telecommunication provider.
• Verification References: Our systems only receive an encrypted payment authorization token and unique transaction reference to credit your order.

We do not sell, rent, or trade your personal data. We disclose necessary data solely to trusted service partners who assist us in operating our platform and fulfilling your orders:

• Logistics & Courier Partners: Delivery riders and logistics operators receive only your name, delivery phone number, and street/digital address to ensure successful physical delivery.
• Payment Gateways (Paystack, GhIPSS, Telecoms): Required for verifying transaction settlements.
• Notification Infrastructure (Firebase, SMS Gateways): To route transactional SMS alerts and mobile app push notifications.
• Legal & Regulatory Compliance: We may disclose information if required by law, subpoena, or competent Ghanaian judicial authorities in cases of financial fraud investigations.

Our mobile app requests only minimal, purpose-specific permissions to function smoothly:

• Notifications (POST_NOTIFICATIONS): Used solely to send you real-time alerts when your order status changes (e.g. Out for Delivery) or when new decor promotions arrive. You can disable notifications anytime in your phone's system settings.
• Local Cache Storage: Used to temporarily cache product catalog photos on your device so browsing is lightning fast and consumes less mobile internet data.
• Network Access (INTERNET): Required to fetch live catalog products, synchronize your cart, and place orders.

Our website uses lightweight first-party cookies and modern browser LocalStorage:

• Session Cookies: Essential for keeping you signed in and preserving items in your shopping cart while you navigate between pages.
• Security Tokens (CSRF): Prevents cross-site request forgery attacks during form submissions.
• LocalStorage: Stores your visual theme preference (Dark Mode or Light Mode).

You can adjust your web browser settings to refuse cookies; however, note that essential e-commerce functions such as maintaining a shopping cart and checkout require session cookies.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Active Accounts: Maintained while your customer account remains active.
• Order & Invoicing Records: Retained for a minimum statutory period in accordance with Ghanaian commercial tax and accounting requirements.
• Support Inquiries: Retained for customer service quality assurance and warranty tracking.

In accordance with the Data Protection Act, 2012 (Act 843) of Ghana, you are endowed with distinct legal rights regarding your personal data:

• Right to Access: You may request a summary of the personal data we hold about you.
• Right to Rectification: You can edit and update your name, email, phone number, and address anytime via your Account Profile.
• Right to Erasure (Account Deletion): You may request the permanent deletion of your customer account and personal history.
• Right to Object: You can opt out of any non-essential marketing emails or promotional messages.

House of Pinkett implements rigorous technical and organizational measures to safeguard your information:

• SSL/TLS Transport Security: End-to-end 256-bit encryption on all data transmitted between your browser/app and our servers.
• Bcrypt Password Hashing: Customer passwords are one-way hashed using high-cost Bcrypt algorithms. No plain-text passwords exist anywhere in our systems.
• Automated Rate Limiting: Protection against brute-force attacks on login, registration, and checkout endpoints.
• Continuous Security Auditing: Regular server patch management and vulnerability scanning.

Our platform is designed for event organizers, decorators, planners, and adult shoppers. We do not knowingly solicit or collect personally identifiable information from children under the age of 18 without parental consent. If we become aware that a child under 18 has submitted personal data to us, we will take prompt steps to delete such records from our databases.

House of Pinkett reserves the right to update or amend this Privacy Policy periodically to reflect enhancements to our services or changes in legal regulations. When changes occur, we will update the "Effective Date" at the top of this document. We encourage you to review this page periodically to stay informed about our data protection standards.

If you have questions regarding this Privacy Policy, wish to exercise your legal data rights, or want to make a privacy inquiry, our team is readily accessible: